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Answering the phone at home is always easy. You just say hello and wait to hear the voice on the other end of the line. If you know them, there is no need to ask who is calling and what they want. These conversations are always casual, even when someone may be calling you about something business related. They know they are calling your home and they know you are not going to be too stiff on the phone. When it comes to good California's business telephone etiquette, however, there are some things everyone must do while on the phone.

When you have a business, the person answering the phone should always identify the name of the business and their name. This means they may say something like, “Good morning, Grant Institute, this is Jamie, how can I help you?” There are variations of course, like saying afternoon when the clock moves past twelve. Some companies may not want the receptionist to say his or her name, but most consider that to be a good part of San Diego's telephone etiquette in business. Once someone has stated who they are and what they want, the employee should be very polite when telling them to please hold while they reach the wanted party.

It is essential that the caller is not on hold any longer than necessary. If the employee can not reach the party with in a few minutes, they should tell the caller they are going to forward them to voice mail. The caller can leave a message if they wish. If the caller does not want voicemail, the person answering the phone should use San Diego's business telephone etiquettes by asking if they can personally write down a message to pass on as soon as possible, or ask if there is anyone else with which they would like to speak.

When it comes to difficult callers, the most important part of business-telephone-etiquette in California would be to remain calm no matter what someone says. When it becomes apparent that someone is not happy, and there is nothing an employee can do to calm them down, the call must go to someone else. Never hang up on any customer no matter what. Tell them that you are going to call a manager to speak with them, as they can better help them with their problem. Irate people are never easy to deal with, but someone else may know just what to do.